…install] https://osticketawesome.com/installation-instructions/ [troubleshooting] https://osticketawesome.com/troubleshooting/ [obtain support] https://osticketawesome.com/forums/ # osTicket-1.17.2-Awesome-102 =================================== Revision: 102 Released: 2023-01-03 * NEW: Staff > Current profile > Dark Mode * NEW: Staff > Ticket List…
Error 500 Install – header.inc.php
…file or directory in /var/www/theme/include/client/header.inc.php on line 17<br /> [Thu Aug 15 13:02:40.119246 2019] [:error] [pid 6735] [client 10.0.0.171:59556] PHP Fatal error: require_once(): Failed opening required ‘/var/www/theme//osta/php/functions.php’ (include_path=’./:/var/www/theme/include/:/var/www/theme/include/pear/’) in /var/www/theme/include/client/header.inc.php…
osTicket Awesome for osTicket 1.17.2 (Revision 1) Released
…install] https://osticketawesome.com/installation-instructions/ [troubleshooting] https://osticketawesome.com/troubleshooting/ [obtain support] https://osticketawesome.com/forums/ # osTicket-1.17.2-Awesome-101 ============================ Revision: 101 Released: 2022-11-17 * NEW: initial release for osTicket 1.17.2 [release notes] https://github.com/osTicket/osTicket/releases/tag/v1.17.2 * FIX:…
Undefined constant “TABLE_PREFIX” after upgrading to latest version
…the following error Fatal error: Uncaught Error: Undefined constant “TABLE_PREFIX” in /home/customer/www/mydomain.com/public_html/support/bootstrap.php:189 Stack trace: #0 /home/customer/www/mydomain.com/public_html/support/main.inc.php(24): Bootstrap::loadConfig() #1 /home/customer/www/mydomain.com/public_html/support/scp/staff.inc.php(20): require_once(‘/home/customer/…’) #2 /home/customer/www/mydomain.com/public_html/support/scp/tickets.php(17): require(‘/home/customer/…’) #3 /home/customer/www/mydomain.com/public_html/support/scp/index.php(17): require(‘/home/customer/…’) #4 {main} thrown…
osTicket Awesome for osTicket 1.17.1 (Revision 1) Released
…install] https://osticketawesome.com/installation-instructions/ [troubleshooting] https://osticketawesome.com/troubleshooting/ [obtain support] https://osticketawesome.com/forums/ # osTicket-1.17.1-Awesome-101 ============================ Revision: 101 Released: 2022-11-13 * NEW: initial release for osTicket 1.17.1 [release notes] https://github.com/osTicket/osTicket/releases/tag/v1.17.1 * NEW:…
First Time Installing osTicket or osTicket Awesome, using Linux, installing to a subdomain
cPanel Download the osTicket Awesome installation .zip to your computer Upload .zip to your subdomain.your-domain.com directory Extract the .zip file Open the upload directory Click Select All to highlight all…
Reply To: Passwordchange unpossible for agents and users after 1.17 upgrade
…message: PHP Fatal error: Uncaught Error: Class “SessionData” not found in /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.auth.php:1597\nStack trace:\n#0 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.signal.php(98): PasswordPolicy::cleanSessions()\n#1 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.staff.php(302): Signal::send()\n#2 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/setup/inc/class.installer.php(214): Staff->setPassword()\n#3 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/setup/install.php(52): Installer->install()\n#4 {main}\n thrown in /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.auth.php on line 1597’, referer: https://lettershop24.com/lettershoptool/setup/install.php Hope you can fix it soon…
First Time Installing osTicket or osTicket Awesome, using Linux, installing to a directory
cPanel Download the osTicket Awesome installation .zip to your computer Upload .zip to your yourdomain.com web root directory Extract the .zip file Rename the upload directory to support Select README.txt…
Reapplying Mods after upgrade
…the process again. I hope this helps! P.S. I’m using Araxis Merge for Windows in the screenshot (they have a free 30-day trial). There are many file compare tools for…
HTT500 SERVER ERROR Just after the parameters screen
…The log : AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Class ‘SessionData’ not found /include/class.auth.php:1597\nStack trace:\n#0 /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/include/class.signal.php(98): PasswordPolicy::cleanSessions()\n#1 /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/include/class.staff.php(302): Signal::send()\n#2 /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/setup/inc/class.installer.php(214): Staff->setPassword()\n#3 /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/setup/install.php(52): Installer->install()\n#4 {main}\n thrown in…