Hi @servo,
I apologized for the inconvenience.
The truth is that I don’t test 1.17.x versions as rigorously because very few people download it. Most users stick to the latest stream—which currently is 1.18.x—and that is what I recommend to use.
Having said that, I should have caught this issue. Thank you for bringing it to my attention. I will need to prepare a osTicket Awesome for osTicket 1.17.5 (Revision 2) release to address this. So please standby for that (I will update this forum entry when it is ready) or consider upgrading to osTicket Awesome for osTicket 1.18.1 (Revision 1).