Hi Starcore,
I took a close look at the source code for the latest “German mod” (osTicket-1-11-0p0_free) and compared it to regular osTicket 1.11.
It helped me realize that there are a few instances where the osTicket devs had overlooked adding support for translating text.
For example, often the ‘Update’, ‘Cancel’, and ‘Reset’ buttons would have been stuck using English.
I have integrated those instances into the next osTicket Awesome release. 🙂
The German mod has a few little tweaks. For example, they change the default timezone from America/New_York to Europe/Berlin.
It also appears to have a couple significant mods:
1. The have a mod that displays a colored icon from green to red depending on how close a ticket’s due date is.
2. They have integrated a mod that allows tickets to me merged (a feature that isn’t included in osTicket yet).
While I have no doubt that these mods would be useful for some users, I don’t see how they are improving osTicket specifically for German nationals / Deutsche speaking users. To me it seems that these are mods that the developers of the project happen to like.
I am not trying to be critical of the German mod. But I am curious to know what you specifically like about it.
Right now the German mod is still using osTicket v1.11 for its source. The osTicket developers have abandoned v.1.11 and are encouraging everyone to upgrade to v1.12 for security purposes. Therefore, I am definitely not interested in doing anything with the German mod at this time.
Feel free to alert me if/when they release an updated version using osTicket v1.12 code and I will take another look at their project and consider whether or not I want to integrate with it or support it in some way.