I have reproduced this issue in regular osTicket (see animation below). This is not an osTicket Awesome issue.
Please make sure that you have a regular osTicket installation to troubleshoot this type of issue!
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When your osTicket was first installed, you (or the person who installed it) chose a folder name to put it in. Often this will be /osticket/, /helpdesk/ or /support/.
Let’s assume that your osTicket installation is in /support/.
The instructions for installing osTicket Awesome begin by insisting that you back up your original osTicket installation by renaming it to /support-old/.
When you have an issue like this one, the first question to ask is: is this an osTicket issue, or an issue caused by osTicket Awesome?
By using https://yourdomain.com/support-old/scp you can test!
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But now that I have gone to all of the extra work to verify that this is an issue with osTicket itself, feel free to copy this animation and share it in your osTicket forum post.
