Hi @kai.gyt,
I see that the same behavior is present in unmodified osTicket, which you can see for yourself in this demo installation:
https://osticketawesome.com/o/1.14.1/scp/
Therefore, this is an issue with osTicket itself — it is not an osTicket Awesome issue. Please report it in the osTicket Forum or, better yet, open an issue on GitHub.