Hey Charles it looks like you renamed the priorities.
Did you not realize that you broke the priority colors when you modified the ticket_priority table in your database?
For example, I see that Emergency is now Emergência.
I suppose it is probably okay to rename priority_desc, as long as you keep priority the same.
osTicket Awesome requires the original names, for example…
class="osta_priority osta_priority_emergency"
is now…
class="osta_priority osta_priority_emergncia"
…in your installatio
This is breaking osTicket Awesome’s CSS code.
So you’ll probably want to at least change the priority_desc entries back to their default settings.
I might not completely understand everything you’ve been asking due to the language barrier. But if you want to modify how the priority colors work it would require custom code / paid support.