Hi @alexbuckland,
Sorry, I didn’t see your email but I’m a little overwhelmed right now.
You don’t need to worry about your original vanilla osTicket installation. In fact, you can back it up and ditch it.
There was a time when I encouraged people to keep a working vanilla installation for troubleshooting purposes.
But osTicket Awesome now includes the latest copy of vanilla osTicket embedded within it. All you have to do is press Shift + O and you will see the page you are on, but in vanilla osTicket.
I know, genius, right?! 😉
I hope this answers your question. If not, let me know.