osTicket v1.15.4 // osTicket-1.15.4-Awesome-101 PHP 7.2.34-28+ubuntu20.04.1+deb.sury.org+1 // MySQL 8.0.28 // Apache web server
Not a big issue, but…
Let’s say you enable the custom menu link from 'Theme Options > Custom Text and Links > Mobile Text/Mobile Link'
When in the staff area (/osticket/scp), on a mobile (or on desktop with F12 choose a mobile device), the bottom custom link in the menu takes you to https://domain.com/%20hi
Whatever your custom link is, it appends %20hi to the end of it.
This does not happen on the client side (/osticket/) where the link works properly.