[Resolved] 1.16 -> 1.17

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    • November 14, 2022 at 8:30 am #13163
      A
      alexbuckland
      Participant

      Hi Stevland,

      About to upgrade from 1.16.3 -> 1.17.1 and we use a number of plugins list below. I have seen several topics about problems with plugins and moving from 1.16 -> 1.17 do you have some upgrade recommendations I can refer to, to avoid problems?

      We use:

      Attachment Inline
      Attachments on the filesystem
      Password Manament Policies
      Two Factor Authenticator

      Our current setup:

      osTicket v1.16.3 // osTicket-1.16.3-Awesome-101
      PHP 8.0.25 // MySQL 5.7.39 // Apache web server

      Thanks!

      Alex. 🙂

    • November 16, 2022 at 1:36 am #13274
      N
      nandor
      Participant

      Hi,

      I recommend a clean solution:
      Before the upgrade, uninstall all extensions from the database and the plugin directory.

    • November 16, 2022 at 7:45 am #13285
      A
      alexbuckland
      Participant

      Yep, all completed. So I:

      Backed Up.
      Put Cloudflare into Dev mode to bypass caching
      Disabled and deleted all plugins
      Followed the guide here: https://osticketawesome.com/installation-instructions/
      Reinstalled new (but same) plugins using OSTicket wizard
      Reinstated the custom logos.
      Re-activated Cloudflare

      All sorted, version 1.17.1! 

      🙂

    • November 16, 2022 at 8:15 am #13288
      stevland
      Keymaster

      Hi @alexbuckland,

      The only problem with plugins was the Attachment Inline/Preview plugin in the first release for 1.7, but that was resolved in the next release.

      I doubt you would have had any trouble without taking extra precautions, but thanks for reporting back and sharing your solution.

      I’ve never used Cloudflare. Is it important to put it into dev mode when upgrading osTicket or osTicket Awesome?

    • November 16, 2022 at 10:11 am #13298
      A
      alexbuckland
      Participant

      Hey Stevland,

      Yes, Cloudflare does an awesome of caching (as well as security – I block countries who should not have access as well) taking lots of load of the origin server but I have found when upgrading OSTicket unless it is disabled and then reenabled afterwards you get really odd results and pages not loading or behaving properly.

      The option is here:

       

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