[axeltech]

osTicket v1.14.3 // osTicket-1.14.3-Awesome-102a
PHP 7.4.12 // MySQL 8.0.22 // Microsoft-IIS/10.0 web server

Hello. Many thxs!

1)

Menu : Agent Panel / Tickets / Settings / (click save button) generates a run time error

PHP Warning: Invalid argument supplied for foreach() in C:\inetroot\wwwroot\customercare\include\class.config.php on line 1400

2)

Menu : Agent Panel / Theme  / Theme information / (click client portal) generates a run time error

HTTP Error 500.52 – URL Rewrite Module Error.
The page cannot be displayed because an internal server error has occurred.
Detailed Error Information:
Module RewriteModule
Notification SendResponse
Handler ExtensionlessUrlHandler-Integrated-4.0
Error Code 0x800700b7
Config Error Cannot add duplicate collection entry of type ‘rule’ with unique key attribute ‘name’ set to ‘HTTP api’
Config File \\?\C:\inetpub\wwwroot\customercare\osta\old\web.config
Requested URL http://127.0.0.1:80/customercare/osta/old/
Physical Path C:\inetpub\wwwroot\customercare\osta\old\
Logon Method Not yet determined
Logon User Not yet determined
Config Source:

7: <rules>
8: <rule name=”HTTP api” stopProcessing=”true”>
9: <match url=”^(.*/)?api/(.*)$” ignoreCase=”true”/>

 

 

 

 

[stevland]

1. I can’t reproduce the issue on this end.

   I’m on the Ticket Settings and Options page using PHP 7.3.13 // MySQL 5.5.45 // Microsoft-IIS/10.0 and, as far as I can tell, I am able to modify and save all of the settings.

   Is there something specific that you are trying to modify? Do any relevant errors appear in your LogFiles?

2. Thank you for the bug report. This will be fixed in the next release. For now, please go to support\osta\old and delete web.config

[stevland]

You should upgrade to a more recent version. And if you are still experiencing the first issue after doing so, please let me know. But for now as I have not heard back from you I will mark this as resolved.