[Resolved] Account expired despite of completed renewal access order

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    • February 28, 2024 at 5:03 am #19848
      A
      devops
      Participant

      Hello,

      we renewed our license on the 17th January, however my account still shows as expired. Could you please help me with this?
      Account status and order completed

    • April 4, 2024 at 8:38 am #20140
      stevland
      Keymaster

      Hello @devops,

      It seems that through the renewal process you somehow registered a 2nd account (with a new username and password) which is the one that now has access.

      Have you figured this out? I assume you have and you’ve started using the new account.

      If not I will delete the new account and apply the access your original account.

      Let me know what you prefer.

    • August 5, 2024 at 1:05 am #20900
      G
      support_os
      Participant

      Hi Steve,
      we have the same problem.
      We have already paid for the renewal but the status is not updating. We only changed the email in the payment, but nothing else. We will always use the same platform. Can anyone help us unblock the situation?

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