[Resolved] Account expired despite of completed renewal access order

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    • February 28, 2024 at 5:03 am #19848
      A
      devops
      Participant

      Hello,

      we renewed our license on the 17th January, however my account still shows as expired. Could you please help me with this?
      Account status and order completed

    • April 4, 2024 at 8:38 am #20140
      stevland
      Keymaster

      Hello @devops,

      It seems that through the renewal process you somehow registered a 2nd account (with a new username and password) which is the one that now has access.

      Have you figured this out? I assume you have and you’ve started using the new account.

      If not I will delete the new account and apply the access your original account.

      Let me know what you prefer.

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