Alteration / Customization To Parent Forum May 11, 2020 at 1:46 pm #5687 l lrfloripaParticipant Today, in the Awesome template, when the customer opens a ticket, next to the ticket number, it presents a sign in Green. We wish that when the call was in the status of Waiting for Attendance, it was in Blue. When in service status in Yellow. When in Status Resolved in Green. When you were in Status Delayed in Red. And Closed, in Black. Would this change be possible? And what value would it cost me to do so? I await a brief return at <email address removed>. Thank you. May 14, 2020 at 4:12 pm #5697 stevlandKeymaster @lrfloripa, This is probably more work / cost than you imagine. It would not be a simple thing to code. And right now I am very behind on many tasks, including renew releases for osTicket Awesome. But if you are still interested, please reply in June to remind me and I will look into creating a quote for you. In the meanwhile, I have removed your email address from your message above to keep your information private. Thank you. You must be logged in to reply to this topic.