[Resolved] Answered Tickets is not appearing

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    • July 18, 2018 at 1:20 pm #1751
      anderson
      Participant

      Hi,

      Is not available the “answered” tickets. Plz, how can I deal with this? 

    • July 18, 2018 at 1:43 pm #1755
      stevland
      Keymaster

      Your screenshot appears to be a mix of osTicket core and osTicket Awesome.

      Try clearing your browser’s cache and let me know whether or not it fixes your issue.

      • This reply was modified 5 years, 9 months ago by stevland.
    • July 18, 2018 at 2:00 pm #1758
      anderson
      Participant

      Yes I just took the osticket core just for example, and the other pic is how is showing after osTicket Awesome installation

      • July 18, 2018 at 3:10 pm #1765
        stevland
        Keymaster

        This is a really weird situation. I cannot think of what could cause that.

        Wait. I notice that osTicket core shows how many Closed tickets you have.

        But osTicket has not shown the # of Closed Tickets since v.1.9.x.

        Please send the following information from Admin Panel > Dashboard > Information:

         

      • July 18, 2018 at 4:36 pm #1776
        anderson
        Participant

        But osTicket has not shown the # of Closed Tickets since v.1.9.x.

         

        Just for the record, the print from osticket core is from other installation I just use for example purpose, the main idea using that print was shown what tab exactly I mean.

    • July 18, 2018 at 3:04 pm #1763
      anderson
      Participant

      So the osTicket Awesome installation is perfect and 100% operational but since I install the osTicket Awesome is not showing the “Answered” Tab for all answered tickets.

    • July 18, 2018 at 4:24 pm #1768
      anderson
      Participant

    • July 18, 2018 at 4:24 pm #1772
      anderson
      Participant

    • July 18, 2018 at 5:01 pm #1780
      stevland
      Keymaster

      Just for the record, the print from osticket core is from other installation I just use for example purpose

      That is good to know. It explains why the #’s are so different between the two screenshots.

      But I’d still like to know your Database Scheme information (highlighted above).

      Actually, in order to help you I’ll need to have a look at your Staff Panel.

      Please create a temporary administrator account for me (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com.

       

    • July 18, 2018 at 9:23 pm #1794
      anderson
      Participant

      I Already did the account as you request, and send the link for reset de account password in the e-mail.

    • July 18, 2018 at 10:11 pm #1797
      stevland
      Keymaster

      Hi @anderson,

      I logged into your Admin Panel and had a look.

      It is a very strange issue! I will look at it again tomorrow and think about it some more and try to figure out why your link are missing.

      Do you still have a osTicket core installation?

      For now you can bookmark these two links to get to the tickets:

      Answered Tickets
      https://solicitud.universal.org.mx/scp/tickets.php?status=answered

      My Tickets
      https://solicitud.universal.org.mx/scp/tickets.php?status=assigned

       

    • July 18, 2018 at 10:21 pm #1799
      anderson
      Participant

      Do you still have a osTicket core installation?

       

      Hi @stevland I do have a backup from osticket core.

       

    • July 19, 2018 at 11:02 am #1824
      stevland
      Keymaster

      Fixed it!

      In Admin Panel > Settings > Tickets you didn’t have a check beside “Exclude answered tickets from open queue.“

      Apparently this is enabled by default (which is why I’ve never noticed the option before) and without having it enabled osTicket doesn’t segregate answered tickets.

    • July 19, 2018 at 11:03 am #1827
      stevland
      Keymaster

      P.S. Please go ahead and delete my Agent account now. 🙂

    • July 19, 2018 at 11:29 am #1829
      anderson
      Participant

      Hi @stevland

      Apparently I managed to resolve the situation, I do not know how or why but when I passed the complete link in the browser “https://solicitud.universal.org.mx/scp/tickets.php?status=answered” the page rendered with the answered tab, and right now is ok.

    • July 19, 2018 at 11:42 am #1833
      stevland
      Keymaster

      LOL didn’t you see my last two messages above?!

    • July 19, 2018 at 1:40 pm #1843
      anderson
      Participant

      Wowww so sorry @stevland I didn´t refresh this page and don’t see your answer but thanks a lot for your help.

    • July 19, 2018 at 2:03 pm #1848
      stevland
      Keymaster

      No worries, @anderson!

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