[Resolved] Attachments get corrupted

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    • April 26, 2019 at 2:24 am #3675
      S
      Jaypi
      Participant

      When I upload attachments to a ticket and try to download them again, they get corrupted if the original file is binary (images or Microsoft Office documents). Text documents and PDFs are fine.

      This is the same issue as described here: https://osticketawesome.com/forums/topic/attachments-corrupt/

      I’m not sure if this issue here is the same (https://osticketawesome.com/forums/topic/user-attachment-not-work/) but the solution posted in that thread did not work for me. 

      When I revert back to the old design I can upload and download the files again. The files that were uploaded before stay corrupt so I think they break during the upload procedure.

    • April 29, 2019 at 12:27 am #3848
      stevland
      Keymaster

      Hmmm. What version of osTicket / osTicket Awesome are you using?

      FYI I just uploaded and downloaded a bunch of files and opened them successfully using osTicket Awesome v1.11-1.0. I tested using.docx, .doc, .xlsx, .png and .jpg files.

      If you would like me to look into this for you I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

    • April 30, 2019 at 1:07 am #3893
      S
      Jaypi
      Participant

      We use v1.11 (d4e240b). I attached a Screenshot with additional information. 

       

      If possible I would like to do that as a last resort because I would have to create an AWS instance. At the moment the ticketsystem is only internal and is also only reachable internally.

    • May 3, 2019 at 1:59 am #4059
      S
      Jaypi
      Participant

      Hi Stevland

       

      Would it be possible to do a teamviewer session? I tried to create an AWS instance from my backup but the environment there is different from our local installation and I don’t know if that affects things.

       

      Thanks in advance

    • May 3, 2019 at 8:56 am #4082
      stevland
      Keymaster

      @Jaypi,

      I’d be willing to do that, but please upgrade to osTicket-1.12-Awesome-101 first.

      I would estimate that the probability that your issue will be resolved by upgrading is around 90%.

      Let me know. Thanks.

    • May 7, 2019 at 5:22 am #4125
      S
      Jaypi
      Participant

      Hey Stevland

       

      I didn’t even realise you pushed out a new version. I updated to osTicket 1.12 and the newest osTicketAwesome version and so  far (at least on my test system) it looks like it’s working. I would contact you again if another issue would pop up.

      Thanks for your support.

    • May 7, 2019 at 3:36 pm #4127
      stevland
      Keymaster

      That’s great, glad its sorted.

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