[mjdventures]

Is there an existing feature somewhere that means you can tickets with a certain status\criteria, such as ‘Waiting on Customer Response’, and 7 days without activity, to send a reminder or close (or both)?

Seems like this should be a ubiquitous feature of any ticketing system.

[stevland]

It’s a great question, but it pertains to osTicket’s core functionality and is not specific to osTicket Awesome.

I suggest asking this question in the osTicket Forum where you are likely to receive more responses.