[charlesjr]

I would like to know if it is possible to add a new field in this customer form.

I need to create a tab with the department of the requesting client, to assist in the identification for the agents.

[Shimo]

Hello @charlesjr,

of course you can add fields in that form. You can find the setting under the following menu:

• Admin Panel -> Manage -> Forms -> Contact Information

Or is that not what you mean/need?

[stevland]

Thanks for jumping in, @Shimo.

This is more of an osTicket question (rather than an osTicket Awesome question). But @Shimo is correct.

I will mark this as ‘resolved’.