[Support request] Change formatting of ticket in Open queue when new reaction is posted

To Parent Forum
    • December 12, 2023 at 1:01 am #19218
      Koen Degraeve
      Participant

      In the original OsTicket, a ticket with a new response was displayed in bold. With the OsTicket Awesome, it is not clear to me how to change the formatting of a ticket with a new response. I actually want all tickets that have new responses and are new from my previous login to have a certain formatting in the queue. How can I do this?

    • May 12, 2024 at 8:35 pm #20392
      B
      Byron Smith
      Participant

      I am also interested in this feature. Is there a CSS change that can be made that allows new or updated tickets to be displayed in bold as with the original OSTicket theme?

    • December 16, 2024 at 3:26 pm #22080
      N
      Norm Douglas
      Participant

      I’m really surprised not to find a response from admins here. I thought I was purchasing a supported theme.

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