[Support request] Change formatting of ticket in Open queue when new reaction is posted

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    • December 12, 2023 at 1:01 am #19218
      Koen Degraeve
      Participant

      In the original OsTicket, a ticket with a new response was displayed in bold. With the OsTicket Awesome, it is not clear to me how to change the formatting of a ticket with a new response. I actually want all tickets that have new responses and are new from my previous login to have a certain formatting in the queue. How can I do this?

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