[Support request] Conditional background coloring on queues shows priority text

  • June 24, 2021 at 1:54 am #7745
    J
    JulienVDC
    Participant

    Hey there,

    I applied some background coloring for recently submitted tickets, and when that coloring is applied the priority text (that is normally hidden) shows up on top. See the screenshot below:

    Any idea how I can make this text disappear?

    <hr />

    osTicket v1.15.2 // osTicket-1.15.1-Awesome-102
    PHP 7.4.20 // MySQL 5.7.34 // Apache/2.4.38 (Debian) web server

  • July 15, 2021 at 7:07 am #7764
    J
    JulienVDC
    Participant

    Hey checking this further, I realize that the default condition that puts in bold the ticket ID and subject when the ticket is unread doesn’t work actually… it seems like the OSTA theming overwrites this style change by forcing a font-weight of 500….

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