[Resolved] Custom Fields Error / Campos personalizados

    • May 25, 2020 at 6:35 pm #5878
      R
      RenatoAscencio
      Participant

       

      osTicket v1.14.2 // osTicket-1.14.2-Awesome-102
      PHP 7.3.18 // MySQL 10.3.23 // Apache web server

       

      No me permite editar los campos personalizados de los tickets. Abre la liga , pero no muestra el recuadro para editar

       

    • May 26, 2020 at 1:55 pm #5898
      P
      doublebind
      Participant

      Same Problem here 🙂

      osTicket v1.14.2 // osTicket-1.14.2-Awesome-102
      PHP 7.0.33-0ubuntu0.16.04.14 // MySQL 5.7.30 // Apache/2.4.18 (Ubuntu) web server

      best regards

       

       

    • May 26, 2020 at 3:05 pm #5903
      stevland
      Keymaster

      Yikes.

      Please open /include/staff/ticket-view.inc.php in a text editor and change line 1000 from

      <a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"

      to

      <a class="ticket-action inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"

    • May 26, 2020 at 3:08 pm #5904
      stevland
      Keymaster

      Abra /include/staff/ticket-view.inc.php en un editor de texto y cambie la línea 1000 de

      <a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?> "

      a

      <a class="ticket-action inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"

    • May 27, 2020 at 2:21 pm #5918
      R
      RenatoAscencio
      Participant

      Thank you! that worked for me too

       

    • September 1, 2020 at 11:19 am #6332
      R
      RenatoAscencio
      Participant

      On osTicket 1.14.3

      You have to edit this to fix it

       

      a class=”inline-edit” data-placement=”bottom” data-toggle=”tooltip” title=”<?php echo $title; 

      to

      a class=”ticket-action inline-edit” data-placement=”bottom” data-toggle=”tooltip” title=”<?php echo __(‘Update’); 

    • October 28, 2020 at 2:08 am #7003
      A
      gpsgulf
      Participant

      The solution worked for me too! Thanks!

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