April 4, 2023 at 12:09 pm #15896stevlandKeymaster
Thank you for the note. However, the logo is removed in Dark Mode by design.
I made this decision for two reasons.
Hopefully most osTicket admins take the time to format their company’s logo to make it look good in osTicket Awesome as per these logo tips.
But there’s a good chance the company logo won’t look good in Dark Mode.
So it would require the ability for the osTicket admin to upload a 2nd logo to be used when individual agents choose to enable Dark Mode.
This seems like unnecessary complexity.
The other reason I decided against displaying the logo is that it is unneeded in the first place.
The only people who should ever see the Agent Panel are, of course, agents. They already know what company they are working for. So I’ve always felt that the company logo in the backend is actually a waste of real estate.
In my mind, Dark Mode is a feature for power users. I hope that most people will agree with me that the best option is to maximize the amount of useful information that is displayed on the screen.
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