[Resolved] Dashboard Graph and Open Ticket Bug

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    • November 20, 2017 at 7:54 pm #188
      3
      Anonymous
      Inactive

      current version of osticket-awesome : osTicket-Awesome-1.10-RC.2-v1.12

      -Graph in the dashboard is not working no display on the graph only number.
      -Ticket status remain closed despite adding a new comment.

    • January 9, 2018 at 12:36 pm #444
      stevland
      Keymaster

      I’m sorry for the delay in replying!

      You may want to upgrade to osTicket Awesome 1.10.1 to address the Dashboard graph issue.

      If you prefer to stick with RC.2 you should try upgrading to osTicket-Awesome-1.10-RC.2-v1.13.

      If you still have an issue with the Dashboard after upgrading, please post a screenshot and I will try to figure out what the problem is.

      Regarding the ‘ticket remains closed’ issue… it is actually osTicket’s default behavior. So it isn’t actually an issue, it is by design.

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