[cohezia]

Hi,

We are using Osticket Awesome v1.17.2. We are getting errors as follows:

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It appears as though xyz@xxx.com is being used as a forwarded or fetched email account and is also being used as a user / system account.

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We are having Distribution list as abc@xxx.com where we are having 15+ members. When any person sends email to abc@xxx.com, one of email copy is also receives on xyz@xxx.com. EMail is fetch by Osticket system and tickets gets generated automatically. We are using same email id xyz@xxx.com for sending out email to the recipient who send us email on abc@xxx.com. Our recipient able to receive our response from xyz@xxx.com.

Our concern is recipient should receive email from abc@xxx.com (Distribution List) and not from xyz@xxx.com(single email id).

Will it possible that third person should get details of Distribution group instead of individual account?

When we check our logs, we are getting Syslogs error repeatedly.

Please help. If you need more information do let us know.

Regards,

Subodh

 

 

 

 

 

 

 

[cohezia]

Hi, Anyone has face similar issue then please respond.

[stevland]

A very late reply!

This question pertains to osTicket’s core functionality and is not specific to osTicket Awesome.

If you are still having trouble, I suggest asking this question in the osTicket Forum where you are likely to receive more responses.