[Resolved] Encoded

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    • March 14, 2023 at 12:44 pm #15560
      D
      cglmicro
      Participant

      Hi guys.

      Since I applied the latest update of OsTicket Awesome from v1.16 to v1.17.2 (8fbc7ee) a few weeks ago, I started receiving ENCODED emails from my OsTicket, but only for certain types of email like MFA token, or INTERNAL ACTIVITIES on ticket like this:

      encoding bug on my osticket

      Any idea where I should start troubleshooting? I already emptied the content of the template BODY since the subject look OK.

      Thank you.

    • March 18, 2023 at 5:23 pm #15633
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      cglmicro
      Participant

      Problem solved; bad config for email account in my OST.

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