[Resolved] ERR_TOO_MANY_REDIRECTS when using LDAP plugin

  • June 9, 2021 at 9:51 am #7720
    f
    fnrost
    Participant

    Hi, we have a situation here. We have just installed osticket awesome v 1.15.2. We had already installed normal osTicket of the same version before. We follow the instructions, and everything is running smoothly, except when an agent with LDAP authentication tries to login. In that case, and only if the password is correct, Chrome shows:

    And Firefox shows:

    The only way to go back to the login, is clearing the cookies.

    If the password is incorrect, the site works as expected. There are no problems for local users.

    We have already clear the cache for both browsers including the cookies several times, and try to disable/enable, delete and reconfigure the “LDAP Authentication and Lookup” plugin, but the problem persists.

    In the previous installation of normal osTicket, LDAP authentication worked as expected. Thanks.

  • June 10, 2021 at 5:57 am #7721
    f
    fnrost
    Participant

    My mistake. I had forgotten to put the system back on line.

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