[Resolved] FAQ Image size smaller than anticipated

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    • September 7, 2019 at 3:56 pm #5084
      C
      cdccomputing
      Participant

      osTicket v1.12.2 // osTicket-1.12.2-Awesome-101<br />
      PHP 7.2.19-0ubuntu0.18.04.2 // MySQL 5.7.27 // Apache/2.4.29 (Ubuntu) web server

      I’ve added an image to one of our FAQ’s.  In edit mode and in agent preview mode, the image looks perfect and fullsize.  However, when viewing as a user the image has been resized smaller and can be difficult to read.  Is there a way to view the fullsize image from the normal knowledgebase screen?

      Agent view:

      Agent view

       

      User view:

      user view

    • September 7, 2019 at 4:23 pm #5085
      stevland
      Keymaster

      Hi @cdccomputing,

      Add to following to /osta/user-styles.css:

      .thread-body img {
          max-width: 100% !important;
      }

    • September 7, 2019 at 4:32 pm #5086
      C
      cdccomputing
      Participant

      Excellent, thank you!  Added the css change, cleared cache, and the image is now full size.  Appreciate the quick response!

      Chris

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