[stevland]

If you installed either 

osTicket-Awesome-1.10.2-v1.0
or
osTicket-Awesome-1.10.4-v1.0

on or before July 18th and you are experiencing some page loading issues in the Admin Panel including Theme page not fully loading

Please do one of the following to fix the glitch:

1) Replace /scp/js/scp.js with this file file

OR

2) Open /scp/js/scp.js in a text editor and comment out lines 1056 – 1073 so it looks like this:

`// Enable PJAX for the staff interface – breaks osta
// if ($.support.pjax) {
// $(document).on(‘click’, ‘a’, function(event) {
// var $this = $(this);
// if (!$this.hasClass(‘no-pjax’)
// && !$this.closest(‘.no-pjax’).length
// && $this.attr(‘href’).charAt(0) != ‘#’)
// $.pjax.click(event, {container: $this.data(‘pjaxContainer’) || $(‘#pjax-container’), timeout: 2000});
// })
// }
//
// $(document).on(‘click’, ‘.link:not(a):not(.button)’, function(event) {
// var $e = $(event.currentTarget);
// $(‘‘).attr({href: $e.attr(‘href’), ‘class’: $e.attr(‘class’)})
// .hide()
// .insertBefore($e)
// .get(0).click(event);
// });`

 

• This topic was modified 5 years, 9 months ago by stevland.
• This topic was modified 4 years, 12 months ago by stevland.

[kivuonline]

Update: Fixed. Permission issues.

We are unable to make custom theme colour selections. It’s only the preset combinations that can be applied. Otherwise this is a job well done. Thanks.

osTicket v1.10.1 // osTicket-Awesome-1.10.1-v1.4 

The current version is osTicket-Awesome-1.10.4-v1.0

• This reply was modified 5 years, 8 months ago by kivuonline.
• This reply was modified 5 years, 8 months ago by kivuonline.

[lucn]

When using the Knowledgebase; when there is an artikel with attachment the client user ( with login) can’t see the alltachment. Agents can!

i’ve installed awsome theme 1.10.4

When using the standard osticket theme the attachment is visible so i guess it has something to do with the theme.

 

[stevland]

@lucn,

Thank you for reporting this. Working on a fix.

[lucn]

@stevland,

 

Any idea how long this would take before fix?

thanks,

[howest]

we have a glitch with the overdue tickets.

Thank you for taking the time to report this, although I can’t seem to reproduce it.

In any event, please consider upgrading to osTicket Awesome 1.11.x when it becomes available (I’m working hard on it right now).

The entire ticket table has been re-vamped, so the odds are that this glitch has been replaced by new ones. 😉

[stevland]

@lucn,

The missing attachment issue is now fixed in the latest release (osTicket-Awesome-1.11-v1.0).

Thank you!