Hi @halmaclean,
Sorry for the late reply.
Using the demo I added a custom field to the Ticket Details form and made it required for both Client and Staff.
![](https://osticketawesome.com/wp-content/uploads/hm_bbpui/12342/nofi9uy08yc05o6jl5snihhx8hipvzfo.png)
My new field automatically picked up the “required” styling in the Client > New Ticket form…
![](https://osticketawesome.com/wp-content/uploads/hm_bbpui/12342/ue2yp40irpxdbkjzt0ld2w21dvbxu21o.png)
…and in the Staff form as well.
![](https://osticketawesome.com/wp-content/uploads/hm_bbpui/12342/phjgd1crzhyp0fwxxgkg0gjf3lo3wffi.png)
I must be missing something. Can you provide any more info that would help me reproduce your issue?