[dune356]

Hello,

I am facing an issue just after populating the parameters (database etc..) screen. 

I am doing a full fresh installation.

The next page display a “Http 500 SERVER ERROR’ 

The log :

AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Class ‘SessionData’ not found /include/class.auth.php:1597\nStack trace:\n#0 /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/include/class.signal.php(98): PasswordPolicy::cleanSessions()\n#1 /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/include/class.staff.php(302): Signal::send()\n#2 /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/setup/inc/class.installer.php(214): Staff->setPassword()\n#3 /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/setup/install.php(52): Installer->install()\n#4 {main}\n thrown in /var/www/vhosts/coreliquid.com/coreliquid.support/helpdesk/include/class.auth.php on line 1597′, referer: https://coreliquid.support/helpdesk/setup/install.php

I installed the same way on the same server the original osTicket-v1.17.2 and it is working perfectly.

Why i get the install error with osTicket-1.17.1-Awesome-101 ?

Does anybody have an idea … ?

Thanks for your help.

Best regards.

J.

 

[stevland]

Hi @dune356,

Apparently it is an upstream issue with osTicket 1.17.1, but fixed in 1.17.2. See this:

https://github.com/osTicket/osTicket/issues/6359

I’m still working on a release for 1.17.2, hoping to have that ready in the next few days.

 

 

 

 

[dune356]

Hello @stevland,

Thanks ! 

I will wait then the version 1.17.2

Do you have approximately a release date ? Just to evaluate if I install the original and then make an update to osTicketAwesome ?

Then, also with this version, for your information, I noticed that the prerequisite screen is not displayed as the original 1.17.2. The system jumps directly to the parameters screens ?!

Thanks for your help.

Best regards.

 

[dune356]

Hello @stevland,

I installed right now the new version 1.17.2 osTicket Awesome

and it installs perfectly, no problem !

Thanks a lot for your very appreciated quick help.

Have a nice day.

Best regards.

J.

[sistemascsc]

Hola @duna356, tengo el mismo error pero con la version 1.17.2! 

@stevland, es posible que este error sea por la version de PCP? tengo la 7.0.33.

Espero me puedan ayudar,

gracias