[digitalis-france]

Hello,

I would like help on the poster images in pdf. Actually when I generate a pdf in the faq, the images do not appear.

Thanks for your help.<br />
Julian.

[stevland]

when I generate a pdf in the faq

I don’t know what you are referring to. Please explain where you generate a PDF. Is it on the Client or Staff side?

[digitalis-france]

I generate the pdf on the staff side. When I’m in a faq, I have the opportunity to print a pdf.

I put you a screenshot to locate you.

Thanks for your help.

[stevland]

@digitalis-france

I added a photo to an FAQ item in the demo which you can see here:

https://osticketawesome.com/1.10.4/scp/faq.php?id=7

I am able to create a PDF that successfully integrates the image.

I really suspect that your issue has something to do with the way that the images where attached to the FAQ items. I would suggest removing each image and adding it back. Let me know if that works for you.

BTW your company logo looks great! Nice job.

 

[digitalis-france]

@stevland

Thanks for your feedback.

Indeed, I see that it works well on your demo version.

To attach a photo in the FAQ, I use the menu “Insert”> “Image”. I put you a screenshot of the insertion window. I noticed that I had to specify a URL, I can not get my picture via the file explorer. The insertion window is also truncated. Is this normal?

Thanks for the compliment 😉

 

[stevland]

@digitalis-france,

Have you tried hard-coding the full URL? I suspect that will fix your issue.

Using a relative link i.e. ../pics/login.png is fine on the server, but when you go to print I suspect that the PDF software will only look for local paths unless you specify the absolute https://domain.com/ etc. path.

I hope this helps!