[Resolved] In-site translations not being applied

    • March 10, 2021 at 5:53 am #7498

      Hey there

      I am trying to give a french translation (using that in-site translation feature) for one of our ticket statuses, but though I’ve added it and saved it, it doesn’t seem to be applied 🙁

      When I go to the agent dashboard and check the ticket status change feature it still displays the EN version … 

      Am I missing something? Help?


      My theme info is the following:

      osTicket v1.14.3 // osTicket-1.14.3-Awesome-102a
      PHP 7.4.12 // MySQL 5.7.30 // Apache/2.4.38 (Debian) web server

    • March 25, 2021 at 8:19 pm #7556

      Hi @JulienVDC,

      That is an upstream issue, actually. 

      In other words, it is an issue with osTicket itself.

      When they implemented customizable Ticket “queues” around v.11 they broke a bunch of stuff to do with translations, and I don’t think they’ve managed to sort out how they are going to fix those things yet.

      If you want to see for yourself, open my vanilla osTicket 1.14.3 demo Ticket Status page:

      Add a French translation for one of the custom statuses (e.g. To Be Invoiced).

      Now go to the Profile > Preferences page:

      Set the Preferred Language to French.

      Now go to the Open queue:

      Note that the translation is still missing from the Ticket Status drop-down menu.

      In fact, this issue continues to exist in v1.15.2.

      If you want, you can report this issue on GitHub:

      I would do so myself, but I already have a related issue report (“Translations Missing“) from October of 2019 that is still open:

      I wish I could do more, but this is far beyond my particular skill set. And so, we wait.

    • March 31, 2021 at 6:24 am #7569

      Hey @stevland, appreciate the reply.

      I might create a new issue then on Github to “relaunch” the conversation around it.

      I’ve also shared this issue on their forum here: https://forum.osticket.com/d/99188-in-site-translations-not-being-applied/2

    • May 20, 2021 at 8:28 am #7665

      Hey @stevland, I was wondering, do you see a temporary workaround to still manage to get these translated?

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