[Resolved] Knowledge base on ticket screen

    • July 3, 2019 at 7:19 am #4753
      M
      graphskill
      Participant

      osTicket v1.12 // osTicket-1.12-Awesome-104<br />
      PHP 7.2.19 // MySQL 10.3.16 // Apache web server

      Not sure if this is a bug / display issue or a feature

      We do not use the knowledge base. So we have removed the tick in the admin section – but it still shows search knowledgebase on the landing page. I can’t remember if it was like this on the default theme

      Admin Settings

       

    • July 3, 2019 at 8:57 am #4754
      stevland
      Keymaster

      That is a good point… thank you for pointing that out.

      It will be addressed in the next release, but for now if you want to hide that search box you can add the following to osta/user-styles.css:

      #content #pre-footer {
          padding: 0 0 3% 0;
      }
      #pre-footer-inner {
          display: none;
      }

    • July 3, 2019 at 1:44 pm #4769
      M
      graphskill
      Participant

      Perfect – thanks

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