[Resolved] Missing [Admin Panel / Staff Panel] toggle button

    • June 4, 2018 at 1:53 am #1257

      I’ve noticed that  [Admin Panel / Staff Panel] toggle button is missing when viewing on mobile phone.


    • June 6, 2018 at 1:06 pm #1288

      You are correct, @aeromarine.

      The Admin Panel link is not available in mobile by design. It would be far too much work to attempt to make all of the admin pages mobile friendly. I also don’t feel that there is a great need to access those pages using a mobile device.

      My intention with osTicket Awesome is for the end user to still perform admin tasks using a desktop or laptop.

      The website used to say “You can access most of osTicket’s core functionality from your smartphone” or something like that. I just reviewed the site and I now realize that text must have gotten lost in the shuffle when I redesigned the site recently. I will have to consider adding it back.

      Long story short I apologize if you feel mislead in any way, but I do not foresee being able to modify the admin settings in osTicket Awesome by default.

      Having said that… there is a hacky way to get to the admin settings in a pinch.

      Using Chrome on your mobile device go to the settings menu and select Desktop. You can then temporarily use your osTicket Awesome installation without the mobile enhancements.

      I hope this helps.

    • June 7, 2018 at 1:37 am #1298

      Thanks for your reply @stevland. No worries at all. As you said there’s no need to access those pages using a mobile device.

      Keep up the good work!

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