June 6, 2018 at 1:06 pm #1288stevlandKeymaster
You are correct, @aeromarine.
The Admin Panel link is not available in mobile by design. It would be far too much work to attempt to make all of the admin pages mobile friendly. I also don’t feel that there is a great need to access those pages using a mobile device.
My intention with osTicket Awesome is for the end user to still perform admin tasks using a desktop or laptop.
The website used to say “You can access most of osTicket’s core functionality from your smartphone” or something like that. I just reviewed the site and I now realize that text must have gotten lost in the shuffle when I redesigned the site recently. I will have to consider adding it back.
Long story short I apologize if you feel mislead in any way, but I do not foresee being able to modify the admin settings in osTicket Awesome by default.
Having said that… there is a hacky way to get to the admin settings in a pinch.
Using Chrome on your mobile device go to the settings menu and select Desktop. You can then temporarily use your osTicket Awesome installation without the mobile enhancements.
I hope this helps.
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