[JulienVDC]

Hey there,

For some reasons I am experiencing this random bug where it doesn’t display the user count for certain organizations (though they’re holding users).

I’ve check the un-themed version of our helpdesk and the user-count appears, so it’s really linked to the OSTA theme.

When inspect the user count for those missing, I see this class showing up: class=”user-count-hide”. Whereas this class isn’t present for the other ones.

For one organization showing the same issue, the user-count finally appeared when I added new users. I tried this technique for the other organizations but it didn’t solve it….

FYI: all my users where imported by organizations.

Help?

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osTicket v1.15.2 // osTicket-1.15.1-Awesome-102

The current version: osTicket-1.15.3.1-Awesome-101Download osTicket-1.15.3.1-Awesome-101

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PHP 7.4.20 // MySQL 5.7.34 // Apache/2.4.38 (Debian) web server

[steve.white@centralcast.org]

It’s extremely frustrating that this has gone on as long as it has.  It’s a simple bug to fix.  The code is looking for the digit “0” in the cell, which means that any org with a multiple of 10 users (i.e. 20, 30, etc) will be hidden.

 

To fix, edit the include/staff/orgs.inc.php file and remove this line at the end..

 

$('table.list td:nth-child(3):contains("0")').addClass('user-count-hide');

It’ll show 0 users if any of your ORGs have none.