[JulienVDC]

Hey there,

For some reasons I am experiencing this random bug where it doesn’t display the user count for certain organizations (though they’re holding users).

I’ve check the un-themed version of our helpdesk and the user-count appears, so it’s really linked to the OSTA theme.

When inspect the user count for those missing, I see this class showing up: class=”user-count-hide”. Whereas this class isn’t present for the other ones.

For one organization showing the same issue, the user-count finally appeared when I added new users. I tried this technique for the other organizations but it didn’t solve it….

FYI: all my users where imported by organizations.

Help?

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osTicket v1.15.2 // osTicket-1.15.1-Awesome-102

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[steve.white@centralcast.org]

It’s extremely frustrating that this has gone on as long as it has.  It’s a simple bug to fix.  The code is looking for the digit “0” in the cell, which means that any org with a multiple of 10 users (i.e. 20, 30, etc) will be hidden.

 

To fix, edit the include/staff/orgs.inc.php file and remove this line at the end..

 

$('table.list td:nth-child(3):contains("0")').addClass('user-count-hide');

It’ll show 0 users if any of your ORGs have none.

[stevland]

Hi JulienVDC,

Apologies for the very long delay on this one. This fell off my radar and I’m sorry about that.

Steve, excellent diagnosis, thank you. You nailed it. The :contains("0") selector is doing a substring match, so any organization with a user count containing the digit 0 (10, 20, 30, 100, etc.) gets incorrectly hidden.

Rather than removing the line entirely (which would also remove the intended styling for organizations with genuinely zero users), a slightly more precise fix is to replace this line in include/staff/orgs.inc.php:

$('table.list td:nth-child(3):contains("0")').addClass('user-count-hide');

with:

$('table.list td:nth-child(3)').filter(function(){ return $.trim($(this).text()) === '0'; }).addClass('user-count-hide');

This does an exact match on “0” instead of a substring match, so it will only hide organizations that truly have zero users.

This fix will be included in the next release (Awesome-104).

Thanks again for tracking this down, Steve.