July 27, 2020 at 7:50 pm #6149
This request is probably a bit tricky if not impossible.
When changing the status of a ticket, we get this nice little drop down:
You can easily select an option to change it to.
Is there anyway to make other option fields behave like this? In our system we have a ‘Level of support’ and it would be nice to have a quick drop down like this because the field info is only ever, level 1, level 2, level 3
July 27, 2020 at 7:56 pm #6150stevlandKeymaster
Hmmm I’m trying to at least understand your request.
Obviously Level of Support is some type of custom field you have set up, but I’m having trouble visualizing what exactly it is.
How do you currently switch between level 1 etc? Can you send a screen shot of how Level of Support appears on the page right now?
July 29, 2020 at 12:16 pm #6162stevlandKeymaster
There is probably a way to do this, but it would only work on your system. In other words, this isn’t something I would consider doing to improve osTicket Awesome. It would be custom code created for you.
If you wanted my help implementing this for you, I could look more closely at what it would entail and figure out an estimate for labor. But it would be somewhere in the range of $100 US.
If it is something you would be interested in pursuing, let me know. But either way I will mark this as resolved.
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