[In Progress] New message green dot is gone

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    • July 16, 2020 at 5:11 pm #6087
      N
      NIcholasjansen
      Participant

      Hi there,

      Very odd issue, but the green dot signalling a new reply just went missing – There was no event that it went missing after, people on my team just started to notice it was gone.

      When hovering over the empty space I do see a “New reply” text come up.

      Currently running osticket 1.14.2 with OSTA 102

    • July 17, 2020 at 9:18 am #6097
      stevland
      Keymaster

      @NIcholasjansen,

      I can’t think of any explanation for the dot not displaying. But are you certain that there are unanswered replies? I realized just now that the “New Reply” tooltip shows up even if there isn’t a reply waiting.

      Either way, the dot will be replaced with an icon in the next release.

    • July 19, 2020 at 2:56 pm #6104
      N
      NIcholasjansen
      Participant

      @stevland

      You’re right the message shows up regardless, but yes we have 200 active tickets and not one has the green dot, our test server which I’ve done exactly the same things to before putting it on the live one still has the green dots… I think I’ll wait for the new release and hopefully that fixes it.

    • July 25, 2020 at 9:19 pm #6136
      stevland
      Keymaster

      The new release is now available on the Downloads page. Please let me know if installing it resolves this issue for you or not.

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