[Resolved] New Ticket Task Notification

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    • February 20, 2020 at 6:06 pm #5482
      R
      Randy Jonathan
      Participant

      Please help, I cannot get new ticket notification working. All the other notification like assign, activity, etc works. This is only for TASK.  

    • February 20, 2020 at 6:37 pm #5483
      stevland
      Keymaster

      Are you referring to an email notification, or…?

    • February 29, 2020 at 12:44 pm #5489
      R
      Randy Jonathan
      Participant

      This is for E-mail notification of a new TASK created. I select the department support and nothing happens. (I do not assign agent) All the ticket notification works as expected. 

    • March 2, 2020 at 1:19 pm #5500
      stevland
      Keymaster

      Hi Randy,

      As with a couple of your recent posts, this appears to be a question with osTicket itself, not an issue with osTicket Awesome.

      I did have a look into this for you, however.

      It appears that Alerts for Tasks are disabled by default in osTicket.

      To configure what types of Alerts you would like to enable go to Admin Panel > Settings > Tasks > Alerts & Notices.

    • March 9, 2020 at 8:07 am #5515
      R
      Randy Jonathan
      Participant

      Thank you for your help. I did try that with no luck and nothing is auto-assigned. 

       

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