October 1, 2018 at 4:04 pm #4529stevlandKeymaster
I had a days-old install of OST 1.10.4 that was working just fine. No errors no anything. Bought and installed OST Awesome and it works beautifully… except in one regard: when in the agent home screen (the ticket overview area), and I hover over the ticket priority color to bring up the priority selection pop-up, I get the following messages in my inbox:
`DB Error #1146</p> <p>
[SELECT * FROM ost_ticket__cdata WHERE ticket_id = '8']</p> <p>`Table ‘my_db.ost_ticket__cdata’ doesn’t exist
`—- Backtrace —-</p> <p>` #0 (root)/include/mysqli.php(204): osTicket->logDBError(‘DB Error #1146’, ‘[SELECT * FROM …’)
` #1 (root)/include/staff/templates/priority.tmpl.php(28): db_query(‘SELECT * FROM o…’)</p> <p>` #2 (root)/include/ajax.tickets.php(206): include(‘/home/me/…’)
` #3 (root)/include/class.dispatcher.php(145): TicketsAjaxAPI->previewPriority(‘8’)</p> <p>` #4 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch(‘8/priority’, Array)
` #5 (root)/include/class.dispatcher.php(120): Dispatcher->resolve(‘8/priority’, Array)</p> <p>` #6 (root)/include/class.dispatcher.php(38): UrlMatcher->dispatch(‘/tickets/8/prio…’, NULL)
` #7 (root)/scp/ajax.php(264): Dispatcher->resolve(‘/tickets/8/prio…’)</p> <p>
This happens religiously now. When I revert back to my stock version, everything’s fine. Re-install OSTA, same issue happens again. I’ve read many things about the root cause of this error, from language packs needing to be re-installed to “cdata is a temporary table, built on-demand when you open a ticket; the script is looking for something that’s not there.” How do I fix this error?
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