[Support request] OSTicket stays loading indefinitely

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    • May 28, 2021 at 9:08 pm #7694
      S
      skycomcallcenter
      Participant

      After a clean install of OSTicket awesome, clicking on an open ticket from the agent panel simply keeps loading and does not access the ticket. I have tested versions 1.14.6 and 1.15.2 on local WAMP, LAMP and on godaddy hosting and the result is the same, I can’t access the tickets created. However, I have no problems accessing the tickets created from the user panel.

    • May 28, 2021 at 9:23 pm #7695
      S
      skycomcallcenter
      Participant

      As additional information, after about 5 minutes of loading, instead of accessing the ticket it sends me to the new ticket creation screen.

    • May 28, 2021 at 9:31 pm #7696
      S
      skycomcallcenter
      Participant

      osTicket v1.15.2 // osTicket-1.15.1-Awesome-102
      PHP 7.4.11 // MySQL 5.6.47 // Apache web server

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