[In Progress] Osticket v1.18.1 Top Mobile menu missing in light mode

    • December 3, 2023 at 10:30 pm #19087
      Z
      zwing
      Participant

      Top Mobile menu is missing in light mode, working in dark mode.  Confirmed in both IOS and Android.  Please let me know what you need from me.  Thanks

      Info Dump from theme:

      osTicket v1.18.1 // osTicket-1.18.1-Awesome-101
      PHP 8.1.24 // MySQL 8.0.34 // Apache/2.4.52 (Ubuntu) web server

    • December 5, 2023 at 7:57 am #19121
      stevland
      Keymaster

      Hi zwing,

      You don’t run into this issue while using the 1.18.1-1 Demo, correct?

      So the question is: what is wrong with your environment or installation?

      Troubleshooting on a mobile device is quite limited.

      So visit the installation using a desktop browser (I recommend Chrome for this).

      Press Control+Shift+J to open the Console (Command+Option+J on a Mac).

      Resize the left panel (containing your installation) until the navigation icons disappear).

      What errors (if any) appear in the Console?

      Also check your apache logs for relevant errors.

      Let me know what you find.

    • December 5, 2023 at 11:40 am #19129
      Z
      zwing
      Participant

      I am able to reproduce it in the demo.   Select the blue theme and select the use solid color.  No errors in the console logs.  This did point me in the right direction for a workaround by just changing the theme to another default.  Still not sure what is causing it just on that theme color pack.

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