Priority Colors

  • May 5, 2018 at 8:37 pm #1201
    l
    laroccad
    Participant

    Recently purchased osTicketAwesome and am really liking it so far, the appearance is much better than vanilla osTicket.

    I do have a suggestion, although it is very small. The default colors for the Priorities seem to be in the incorrect order in my opinion.

    The default color order is as follows: Emergency: RED, High: BLUE, Normal: Green, Low: DARK YELLOW

    The normal colors that I (from the USA) would expect for priorities/urgency, would be as follows: Emergency: RED, High: DARK YELLOW, Normal: Green, Low: BLUE

    If you Google “color priorities” or for a more direct example “homeland security colors” BLUE is almost always representative of a lower priority than YELLOW/DARK YELLOW

    Again this is a very small suggestion, but just something that stuck out to me

  • June 6, 2018 at 1:52 am #1265
    a
    aeromarine
    Participant

     +1 I completely agree. it’s by far a lot more intuitive.

  • June 6, 2018 at 12:18 pm #1269
    stevland
    Keymaster

    I see your point, @laroccad.

    The color scheme that I’ve used still makes sense to me, and yet I can’t think of any way to justify it. Meanwhile, you have presented a solid case for the red to blue scheme. I see that it is also used in Mexico.

    You win. I will update the color scheme at some point. Thanks for the feedback.

  • July 15, 2018 at 7:48 pm #1521
    stevland
    Keymaster

    I revamped the Priority Colors in the latest release, available as of yesterday. 

  • July 15, 2018 at 7:48 pm #1523
    stevland
    Keymaster

    I revamped the Priority Colors in the latest release, available as of yesterday. 

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