Topic: Reference to reply arrows increasing each time I open and back in browser

To Parent Forum

- January 28, 2021 at 5:15 am #7354
  
  P
  webtekpc
  Participant
  
  There is a picture showing a ticket with a reply:
  
  But then I open the ticket and do “back” in browser and it adds a new arrow:
  
  And again, and again, I think is only a bug, as if I refresh the page it returns to only one arrow.
  
  But then If I open and return, it keeps until….
  
  Stevland, if you can please check…
- January 30, 2021 at 3:00 am #7361
  
  M
  mathschool
  Participant
  
  Just my quick input: never had such issue (using Vivaldi). Maybe some glitch in browser caching?
- January 30, 2021 at 11:25 am #7363
  
  P
  webtekpc
  Participant
  
  Hello @mathsch is happening in Safari and Chrome.
- February 5, 2021 at 10:00 am #7387
  
  stevland
  Keymaster
  
  Oh, that’s weird.
  
  It is definitely not happening on this end, at least in Chrome. I don’t have access to Safari at the moment, but I’ll check later.
  
  Let’s make sure I am understanding you correctly. You are on the Ticket Queue page, you click to go into a Ticket View page, and then use the browser’s back button to go back to the Ticket View page…. is that right?
  
  And are you eventually able to make the extra arrows go away. If so, how? For example, do they go away when you clear the browser’s cache?
- February 19, 2021 at 10:43 am #7445
  
  stevland
  Keymaster
  
  It’s super weird.
  
  I installed osTicket Awesome for a new customer the other day. And then I ran into this glitch.
  
  But later, when I went back to figure out what was going on, the issue had disappeared. I was unable to reproduce the issue again.
  
  Unfortunately, it is impossible to troubleshoot this one without having a working example to test.
  
  Are you still running into this glitch?