[thedarkguver]

Hey Stevland

I’m running the latest OSticket/OSticket Awesome build: osTicket v1.14.2 // osTicket-1.14.2-Awesome-103 // PHP 7.1.8 // MySQL 10.1.26 // Apache/2.4.27 (Win32) OpenSSL/1.0.2l PHP/7.1.8 web server

Since i upgraded I no longer see the “Scroll to Top icon”  on any open or closed tickets. A lot of our tickets are multipage and having to scroll back up manually is going to be a real pain.  The scroll to top icon option is turned on in the Admin panel\theme menu.  This is a pretty important feature we got used to so can you provide any suggestions? 

** Also I’m not sure if anyone else has suggested this…but is there some way to include a next ticket/previous ticket scroll icon?  Going from ticket to ticket. Hitting the browser back button to get to the main screen in order to get to the next ticket is tedious** 

FYI – Browser Cache already cleared.

Thanks!

 

 

[stevland]

Hi @thedarkguver, 

We recently discovered that our code is not working as intended on servers that, for whatever reason, have short_open_tag turned off in the PHP config.

Please open /include/staff/header.inc.php and change lines 114 and 115 

from

let desktopScrollOption=<?echo $custom["scroll-to-top-option"] !="true" || $custom["desktop-scroll-option"]!="true"?"false":"true"?>;
let mobileScrollOption=<?echo $custom["scroll-to-top-option"] !="true" || $custom["mobile-scroll-option"]!="true"?"false":"true"?>;

to

let desktopScrollOption=<?php echo $custom["scroll-to-top-option"] !="true" || $custom["desktop-scroll-option"]!="true"?"false":"true"?>;
let mobileScrollOption=<?php echo $custom["scroll-to-top-option"] !="true" || $custom["mobile-scroll-option"]!="true"?"false":"true"?>;

Sorry for the trouble, and thank you for your report.

Previous/ next ticket buttons would require a significant modification of osTicket’s core code — something that we try to avoid. But it would be useful and it is something that we do think about.

[thedarkguver]

Hey Steveland,

Does the above mentioned fix for 1.14.2 also apply to 1.15.1 Rev 1 ?  The same issue exists, lack of a scroll and is also present in 1.15.1  – however I see where to apply the fix in /include/staff/header.inc.php.  Lines 114 and 115 are missing the code you referred to below:

“let desktopScrollOption=<?echo $custom[“scroll-to-top-option”] !=”true” || $custom[“desktop-scroll-option”]!=”true”?”false”:”true”?>;
let mobileScrollOption=<?echo $custom[“scroll-to-top-option”] !=”true” || $custom[“mobile-scroll-option”]!=”true”?”false”:”true”?>;”

Thanks for your help.