Show Images by default

    • June 12, 2019 at 12:44 am #4646

      It would be nice to have a switch in admin area like this: Do you want to show images by default: YES / NO

      Nowadays i think most users need to see the images in a ticket by default…

    • June 12, 2019 at 11:44 am #4648

      I agree that this should be an option. I’ve added it to my list of ideas for future development.

    • March 14, 2023 at 8:17 pm #15576

      I highly recommend just commenting out lines 447 to 468 of include/class.format.php permanently in OsTicketAwesome, this is one feature I need to change with every release to make images show by default in threads. I really can’t imagine hiding inline images is something people really want in a helpdesk (often people send screenshots for support requests). The only value I can see is to stop tracking of email opens, but as its a helpdesk you would presume this shouldn’t be an issue.

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