[Resolved] Tasks view error (inside tickets)

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    • April 1, 2019 at 10:35 am #3424
      R
      rzarate
      Participant

      Hi everone

      There’s an error when trying to view a task inside a ticket. (if you access task here /scp/tasks.php?id=1 works as expected)

      I think needs a modal and browers sent it as an url.

      /scp/ajax.php/tickets/13473/tasks/1/view

      Browser Console information

      ReferenceError: $ is not defined[Saber más] view:296:1    <anonymous> /scp/ajax.php/tickets/13473/tasks/1/view:296

      osTicket Awesome = 1.11-v1.0

    • April 12, 2019 at 4:55 pm #3521
      R
      rzarate
      Participant

      More than a month and no response????

       

      Nice template bad support….

    • April 22, 2019 at 6:00 pm #3623
      stevland
      Keymaster

      Sorry for the delayed response, @rzarate.

      Thank you for the screenshot. It took me a while to reproduce the issue, and it only happened once on my end. 

      Which web browser are you using?

    • April 23, 2019 at 1:24 pm #3655
      R
      rzarate
      Participant

      I tested with chrome and firefox

       

      PHP 7.0.25 // MySQL 5.6.41 // Apache web server

    • April 23, 2019 at 3:04 pm #3657
      stevland
      Keymaster

      Does it happen every time you try to open a task from within a ticket, or does it happen intermittently?

      Do you still have your core osTicket installation? Does it happen there? (It may be an osTicket issue, unrelated to osTicket Awesome… I really have no way of knowing at this point).

      If you want me to assist further, you can temporarily as me as an agent using email address info@osticketawesome.com. Make sure the Administrator option is checked.

    • April 25, 2019 at 8:07 am #3667
      R
      rzarate
      Participant

      I sent to you credentials.

       

      it happen always ….

    • April 25, 2019 at 4:05 pm #3672
      stevland
      Keymaster

      Hi @rzrate,

      I logged into your osTicket Awesome installation and I see that this is happening consistently. I can understand that it is frustrating for you and your users.

      I did some research, however, and it seems that this is a problem with osTicket itself — it is not related to osTicket Awesome.

      Please visit this link for more information and a possible fix:

      https://forum.osticket.com/d/93724-task-opening-seems-to-giving-error-from-ticket-page

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