[Gaëtan Hardy]

Hello,

I just installed osticketawesome, everything seems fine until I want to change Company Logo or the Theme, nothing happens preview works but that’s it, it doesn’t save it.

I’ve read this topic here’s the Link to the topic , but that didn’t help me, City of Alton response didn’t help me because I couldn’t find the user or whatever “DefaultAppPool” as mentioned in the topic.

I’m on Windows server 2016, running IIS 10.

Please help, thanks in advance.

[Gaëtan Hardy]

UPDATE: I can change the theme now I added the IUSR in the security tab for permissions.

 

But I still can’t change company logo…

[City of Alton]

@gaetan.hardy

You have to upload the image and then select it in a different spot other than “Theme”.

Login as admin. Go to Admin Panel>Company>Logos

Upload your image to here and then make sure the bubble is selected for use custom logo either Client or Staff side.  

Now go back to Theme scroll down to Logo Options and fill in the bubble for Image File and then save selection.

That should work then.

[Gaëtan Hardy]

@City of Alton

Thank you I managed to change it by editing the “logo-options.txt” file, I couldn’t do it on the site because I have no permission on that directory.

So maybe you could help me further. When I want to add the user “IUSR” with full control on my whole directory of the page, for example the folder “wwwroot/osticket_awesome/”, I get this error “Please change permission of config file (ost-config.php) to remove write access“.

Can you provide me with more information on which permission I have to set, how did you do it?

Did you set the permission on all folder except the “include” folder?

Thanks in advance.

[stevland]

@gaetan.hardy

Sorry I cannot be more help with these issues. I do not have access to an IIS server to play with.

Once again, @City of Alton, I appreciate your willingness to help other customers in this forum!