[Dominik SEDLÁK]

New Internal Activity Alert: 
   Status:     Enable    
   Last Respondent  Enable
   Assigned Agent / Team  Enable
 

When Agent (or Another agent) add to the public (owner) reply thread, don’t working Agent/Team Assign Alert. Itś problem when multiple agents collaborate on a thread, no one is notified (but primary Assigned Agent).

[rglfsucu]

I believe that is an alert setting you need to change. 

[stevland]

Hi Dominik,

@rglfsucu is probably correct… there is likely a setting somewhere that you can enable to allow notifications to all of the agents.

I am an one man operation, so I have no experience using osTicket collaboratively. 

And, either way, this is actually an osTicket question, not an issue with osTicket Awesome.

You’ll chances of finding a helpful response would be a lot higher if you posted this question in the osTicket Forum.

I’ll mark this as ‘Resolved’, but if you can still reply if you wish to.

Thank you for understanding.