[Resolved] Ticket Internal Activity Alert

    • May 10, 2023 at 4:09 am #16731
      Dominik SEDLÁK

      New Internal Activity Alert: 
         Status:     Enable    
         Last Respondent  Enable
         Assigned Agent / Team  Enable

      When Agent (or Another agent) add to the public (owner) reply thread, don’t working Agent/Team Assign Alert. Itś problem when multiple agents collaborate on a thread, no one is notified (but primary Assigned Agent).

    • May 10, 2023 at 10:04 am #16735

      I believe that is an alert setting you need to change. 

    • October 19, 2023 at 1:36 pm #18489

      Hi Dominik,

      @rglfsucu is probably correct… there is likely a setting somewhere that you can enable to allow notifications to all of the agents.

      I am an one man operation, so I have no experience using osTicket collaboratively. 

      And, either way, this is actually an osTicket question, not an issue with osTicket Awesome.

      You’ll chances of finding a helpful response would be a lot higher if you posted this question in the osTicket Forum.

      I’ll mark this as ‘Resolved’, but if you can still reply if you wish to.

      Thank you for understanding.

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