[staidans]

osTicket v1.14.1 // osTicket-1.14.1-Awesome-102

When looking at ticket queues the ticket number is not displayed. Also the same on the mobile version.

[staidans]

I’ve managed to fix it. Updated to the latest OSTicket and theme then all was well.

[staidans]

Actually on further inspection I don’t seem to have completely fixed it. The number is there but it has some random spaces and returns after it which is throwing out the formatting of the table. I’ve highlighted it in the image attached to try and make it a bit clearer.

[stevland]

@staidans,

Sorry, I overlooked this somehow.

Are you still having this issue? If yes. please try clearing your browser cache and let me know if that fixes it or not.

[staidans]

@stevland thanks for the reply. Tried a browser cache clear and different browsers but unfortunately still the same.

[stevland]

@staidans,

Do you have any custom code in osta/user-styles.css?

If not, I can’t think of anything that would cause that.

If you want me to figure out what is going on I’ll need you to submit this form (you can skip the cPanel, FTP and SSH sections).

[stevland]

I haven’t heard back from you in a while, so I will mark this as resolved. But you can still post an update here if you wish.

[staidans]

Sorry I missed this. Just filled in the form now.

[stevland]

Hi @staidans,

Thank you for granting me access to your installation.

For some reason the ticket # is getting wrapped in an additional tag in your system that is messing up it’s padding.

I couldn’t figure out why this is happening, but the good news it that it was easy enough to fix. I simply added the following to your Custom CSS:

.osta_ticket .truncate {
    white-space: initial !important;
}

Have added this CSS property to the next release so that no one else will experience this issue in the future.

 

[staidans]

Thanks for the help @stevland. Working perfectly now!

[stevland]

Awesome! Thanks for the update.