[Resolved] Ticket number not showing

  • June 4, 2020 at 3:03 am #5957
    s
    staidans
    Participant

    osTicket v1.14.1 // osTicket-1.14.1-Awesome-102

    When looking at ticket queues the ticket number is not displayed. Also the same on the mobile version.

    Ticket Number

  • June 4, 2020 at 8:33 am #5960
    s
    staidans
    Participant

    I’ve managed to fix it. Updated to the latest OSTicket and theme then all was well.

  • June 4, 2020 at 10:02 am #5961
    s
    staidans
    Participant

    Actually on further inspection I don’t seem to have completely fixed it. The number is there but it has some random spaces and returns after it which is throwing out the formatting of the table. I’ve highlighted it in the image attached to try and make it a bit clearer.

  • July 18, 2020 at 4:00 pm #6101
    stevland
    Keymaster

    @staidans,

    Sorry, I overlooked this somehow.

    Are you still having this issue? If yes. please try clearing your browser cache and let me know if that fixes it or not.

  • July 20, 2020 at 1:22 am #6106
    s
    staidans
    Participant

    @stevland thanks for the reply. Tried a browser cache clear and different browsers but unfortunately still the same.

  • July 20, 2020 at 1:19 pm #6110
    stevland
    Keymaster

    @staidans,

    Do you have any custom code in osta/user-styles.css?

    If not, I can’t think of anything that would cause that.

    If you want me to figure out what is going on I’ll need you to submit this form (you can skip the cPanel, FTP and SSH sections).

  • July 25, 2020 at 9:05 pm #6133
    stevland
    Keymaster

    I haven’t heard back from you in a while, so I will mark this as resolved. But you can still post an update here if you wish.

  • July 28, 2020 at 2:23 am #6151
    s
    staidans
    Participant

    Sorry I missed this. Just filled in the form now.

  • July 29, 2020 at 12:11 pm #6161
    stevland
    Keymaster

    Hi @staidans,

    Thank you for granting me access to your installation.

    For some reason the ticket # is getting wrapped in an additional tag in your system that is messing up it’s padding.

    I couldn’t figure out why this is happening, but the good news it that it was easy enough to fix. I simply added the following to your Custom CSS:

    .osta_ticket .truncate {
        white-space: initial !important;
    }

    Have added this CSS property to the next release so that no one else will experience this issue in the future.

     

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